Terms and Conditions

Last Updated: 27 February, 2025

Welcome to Safari Tutors (“We,” “Us,” or “Our”). By using our website safaritutors.com and our English language tutorial services, you agree to abide by these Terms and Conditions. Please read them carefully before booking or using our services.

Services Provided

Safari Tutors offers online English language tutorial services, including but not limited to:
1. One-on-one English tutoring sessions.
2. English proficiency test preparation.
3. Customized learning plans based on individual needs.

All services are conducted online through safaritutors.com and our designated platforms.

Eligibility

To use our services, you must:
1. Be at least 18 years old, or have parental/guardian consent if under 18.
2. Have access to a stable internet connection and the required software/hardware for online learning.
3. Provide accurate personal information when booking sessions.

Booking and Payment

1. All tutorial sessions must be booked in advance through safaritutors.com or TutorBird.com.
2. Payments must be made via TutorBird’s secure payment gateways, including Stripe, PayPal, or other accepted methods.
3. Payments are non-refundable unless otherwise stated in our refund policy.
4. Rescheduling must be requested at least 1 hour before the scheduled session.

Cancellations and Refunds

1. No penalty for cancellation or rescheduling if requested at least 1 hour before the scheduled session.
2. Refund requests must be submitted in writing and will be reviewed on a case-by-case basis.

No Questions Asked 15-Day Money-Back Guarantee

1. Eligibility: Applies to students purchasing online English tutorial packages.
2. Guarantee Period: 15 days from the initial payment.
3. Refund Conditions: Full refund, no questions asked.
4. Refund Process:
a.) Refunds will be processed within 7-10 business days.
b.) The refund will be issued via the original payment method used.
c.) Any applicable transaction fees may be deducted from the refund amount.
5. Exceptions: None.

Cancellation and Refund Request Procedure
1. Email support@safaritutors.com with the subject "15-Day Money-Back Guarantee Refund Request."
2. Include the order number and date of purchase.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Germany.

Additional Terms

1. Limitation: One refund per student.
2. Changes and Updates: We reserve the right to modify or terminate this guarantee without prior notice.
3. Acceptance: By purchasing our services, students acknowledge that they have read, understood, and accepted these Terms and Conditions.

Consumer Protection Information (Germany)

As a consumer, you have the right to withdraw from this contract within 15 days (§ 355 BGB). This guarantee complements your statutory rights.

Code of Conduct

We expect all students to adhere to the following rules:
1. Be respectful to tutors and other students.
2. No use of offensive or inappropriate language.
3. No recording or redistribution of tutorial sessions without permission.
4. Punctuality is required; late arrivals may result in shortened or forfeited sessions.
5. Failure to comply may result in termination of services without a refund.

Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy, which details how we collect, use, and store personal data, can be found [here].

Limitation of Liability

1. Safari Tutors is not responsible for any technical issues or disruptions beyond our control.
2. We do not guarantee specific learning outcomes or results.
3. Our liability for any claims shall not exceed the amount paid for the services.

Intellectual Property

1. All course materials, lesson plans, and resources provided by Safari Tutors are our intellectual property and may not be copied, distributed, or resold without our permission.
2. Students are granted a limited, non-transferable license to use materials for personal educational purposes only.

Modifications to Terms

Safari Tutors reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the revised terms.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:
Safari Tutors
Email: support@safaritutors.com
WhatsApp: +63 951 132 4988

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.