Last updated: 25 August 2025
1. General Policy
At Safari Tutors, we aim to provide high-quality, personalized English tutoring. If for any reason you are not satisfied, our Refund Policy ensures fairness and transparency.
2. Refund Eligibility
- "No Questions Asked" Refund Policy.
- Full Refund – You may request a full refund within 15 days of purchase of a subscription plan.
- Pro-Rated Refund – Between 15 and 30 days after purchase, you may request a refund for any unused lessons, calculated on a pro-rated basis.
- After 30 days – The refund guarantee expires and no refunds will be issued.
- Refunds do not apply to lessons completed after the 15-day full refund guarantee.
- Refunds only apply to subscription plans. Lessons booked outside of subscription plans are not covered by this guarantee.
3. How to Request a Refund
To request a refund:
1. Email us at support@safaritutors.com with your account details and date of purchase.
2. Refunds are processed within 5-10 banking days after approval.
3. The refund will be credited back to your original payment method.
4. Cancellations & Rescheduling
- Students may cancel or reschedule lessons any time before the scheduled start time—free of charge.
- If you haven’t canceled/rescheduled before the lesson starts, the session is billable.
- However, under our No Lesson, No Charge Guarantee, you may request a refund.
- To qualify, students must submit a report of the missed class within 24 hours after the scheduled completion time.
Step 1. Go to your missed lesson and click Report an issue.
Step 2. Tap Select.
Step 3. Select an issue.
Step 4. Write a comment and click Submit.
- Price per missed lesson will be issued as Wallet credits, which can be applied to future bookings.
- If no report is submitted within 24 hours, the refund is forfeited.
5. Exceptions
- Repeated misuse of cancellations may lead to account review or termination.
6. Contact
For all refund-related questions, contact us at:
📧 support@safaritutors.com
